i am a medical oficer placed at nagapatnam...everytime i have to travel some 350kms from home to reach duty place.
this experience is with govt.(SETC)state express transport corporation!
i reach SETC bus station in madurai by 10:30pm to go to nagapatnam.i asked the person at the reservation counter about availability of any bus to nagapatnam.
he says a bus may(?) come by 12 or 1230....but not sure!
i askd if any other bus to nagai after that?
he says maybe at 1pm...you wait and see
when i enquired about reservation status,seat vacancy.... he replied very sincerely that he doesn"t know if seats are available or not.......
that means if i wait till 1230/1 at night,even if by god's grace the bus comes, i willnot know whether i have a place to sit until i peep in to that bus.
if i got a seat then ok...its worth the wait...
if not then the time i wasted in waiting?........
why is this govt machinery dead slow?
in this age of communication boom,they are not even able to say the correct time and seat vacancy status of a bus!
ok...lets come back to setc bus station...i waited and the bus came ....i was disappointed to see that all seats were vacant!!!!
so they are not bothered to make some busines happen there!
they dont even have the feel abt it.
ok some other time , fed up with such irritating responses from SETC, i go to a private bus service which goes upto karaikkal and i can getdown at nagai......
i ask him if bus is there to nagai!
he ,with real concern asks me where i have to go,and asks me politely to wait a moment.....
calls a cell no!-must have been cell no of the bus driver/helper...
checks the seat vacancy status....
then again calls madurai office to know if anybody has booked ticket,confirms my seat...
and turns back tome and says
"sir the bus is now at virudhunagar which is 1 hr journey to madurai.
the bus will reach here in an hour and your seat no. is 28w....,
your ticket is confirmed....
happy..i get a ticket and wait for the bus!
people! that's the dedication...that is customer satisfaction...
it was late night..around 11pm and the cost of calls he made would not have been more than 2rupees!(after 1o most cell co.s charge only 40paise per minute)
look! he didnot use any GPS to say me the information...its sheer common sense and a sense of responsibility added with the drive to make profit for his company!
bus comes as said ,my seat occupied by me...had a good journey and night"s sleep!
why is the govt"s service so poor that you are irritated to the core even before you ask journey details?
whose gonna teach them a lesson?
you have to tell me
i am desperate!!!!